Lightingful is committed to offer our customers a delightful experience when shopping in our on-line store. If any items don’t meet your expectation, you can return the item(s) within 30 days of your receipt date for a refund, exchange or replacement.
Step 1: Preparing for your return
- Original receipt
Original receipt must be presented with a return item. A refund will be processed to the original method of payment indicated on the receipt.
- Original condition & packaging
A return item must be in its original condition and with its original packaging (unused, undamaged and with all parts).
Step 2: Shipping your return
- Shipping cost
Shipping costs associated to a return are non-refundable except it is the result of an error by Lightingful. An order that received free shipping, the shipping cost will be deducted from the refund (if applicable).
- Trackable shipping service
A return item is in customer’s responsibility until it reaches us. Therefore, we recommend using a shipping providers with tracking capabilities or shipping insurance. We don’t guarantee that we will receive your return item.
Step 3: Inspecting your return
Once a return is received by Lightingful, please allow up to 5 business days to inspect the item and process the return.
Step 4: Complete your return
Please make a written note if shipping damage is found when signing for your package. Damaged goods must be reported to us within 24 hours at email@example.com with photos.
Lightingful will provide a Full Refund (including all shipping costs) or send out a Replacement at no cost for any damaged goods that is result of our error.
For a merchandise which has manufacturer defect, Lightingful will provide a Full Refund (including all shipping costs) or send out a Replacement at no cost.
Non-Returnable items (NO REFUND; NO EXCHANGE; NO REPLACMENT):
- Any item without original receipts
- Any item that is not in resalable condition and not in the original packaging
- All sales items; Inventory clearance items
- Any item was damaged during installation process
- Any item that has been assembled, installed, modified or used in any conditions
- Shipping, handling, assembly and installation services fees (if applicable)
- If an item is shipped, no cancellation will be processed
- If an item has not been shipped, cancellation can be processed by emailing us at firstname.lastname@example.org
Lightingful reserves the rights to refuse a refund, exchange or replacement on an item.
- Any item is not in its original condition, is damaged or missing parts not due to our error
- Any item that is returned more than 30 days from the original receipt date